Refund Policy

Last updated: 5 August 2026

Eligibility

Refunds apply to paid cohort seats purchased directly from WisePlatform under an invoice. This website does not collect payment; refunds relate to offline enrollments confirmed by email.

Timeframe for full refund

You may request a full refund within 7 days of payment if the cohort has not yet held its first live studio session. Requests after the first studio begins follow the partial-refund schedule below.

Partial refunds

• Before week 3 of a cohort: 60% of tuition, less any non-refundable items.
• During weeks 3–5: 30% of tuition, less non-refundable items.
• After week 5: no tuition refund, except where required by applicable Thai consumer law or WisePlatform cancellation.

Non-refundable items

Third-party exam vouchers, hardware kits, and reserved external workshop tickets are non-refundable once ordered on your behalf. Administrative fees disclosed on the invoice (if any) are also non-refundable after processing.

Refund process

Email info@wiseplatform.digital with your full name, invoice number, course name, and reason for the request. We confirm receipt within two business days and may ask for identity verification matching the payer.

Processing time and method

Approved refunds are returned to the original payment method within 14 business days of approval. Bank transfer refunds inside Thailand may require your account details if the original channel cannot reverse automatically.

Cancellation by WisePlatform

If we cancel a cohort, you may choose a full refund or transfer to a later seat at no extra tuition. Transfers keep any non-refundable third-party items already purchased when still usable.

Learner-initiated cancellation

Tell us as early as possible. Seat releases help waitlisted learners. Mentorship hours already delivered in Mentor Circle are deducted proportionally when calculating partial refunds.

Exceptions

Documented medical emergencies or mandatory relocation outside Thailand may qualify for goodwill credits toward a future cohort even when cash refunds are limited. Credits are valid for 12 months and are non-transferable.

Contact for refund requests

info@wiseplatform.digital · Phone 662 4111618 · Address: Street: 367/93 Charansnidvongs Road Bangkhunsri; City: Bangkoknoi; State/province/area: Bangkok; Phone number: 662 4111618; Zip code: 10700; Country calling code: +66; Country: Thailand.